{"id":12326,"date":"2021-03-11T09:59:48","date_gmt":"2021-03-11T09:59:48","guid":{"rendered":"https:\/\/www.screeneurope.com\/?p=12326"},"modified":"2025-12-16T11:05:07","modified_gmt":"2025-12-16T11:05:07","slug":"screen-europe-expands-service-and-support-department-during-pandemic","status":"publish","type":"post","link":"https:\/\/www.screeneurope.com\/news\/screen-europe-expands-service-and-support-department-during-pandemic\/","title":{"rendered":"Screen Europe expands Service and Support Department during pandemic"},"content":{"rendered":"

New service engineers sought for Italy and the Netherlands.<\/em><\/p>\n

Screen Europe has expanded its Service and Support Department over the past year to support its growing customer base in Europe, Africa and the Middle East, as printers have continued to invest in digital equipment, despite the COVID-19 pandemic.<\/p>\n

To support Screen\u2019s growing sales in recent years, the Service and Support Department has expanded in 2020, hiring 7 new staff. The department is expected to continue to grow, as Screen is looking for more engineers to join its service teams across the EMEA region.<\/p>\n

\u201cOver the past five years we\u2019ve seen a clear transition from conventional to digital printing, with many more printers eager to seize opportunities in the shorter print run market. There is a clear increase in sales of print-on-demand products\u201d, explains says Steve Low, Vice-President Service and Support for EMEA at Screen Europe.<\/p>\n

\u201cInvestment in new digital equipment was stronger than expected at the start of the pandemic. Each month we are installing new products around Europe, the Middle East and Africa. COVID-19 clearly hasn\u2019t hit the digital printer market as much as other sectors. Our digital presses are still seeing strong demand.\u201d<\/p>\n

The newly hired engineers are based in the Germany, the Netherlands, and France. In his 31 years with Screen, Steve Low has seen the service team grow consistently although Screen Europe\u2019s products require relatively little service and repairs, thanks to their reliability, high uptime, and low maintenance. \u201cOur customers need relatively few onsite visits from our engineers\u201d, says Steve.<\/p>\n

Screen is increasingly switching to remote service and support, using augmented reality (AR). The demand for this technology has accelerated in the pandemic. The team recently started providing AR glasses to some of its customers\u2019 operators, enabling Screen\u2019s engineers to see what the operator sees, looking deep into the machine to guide them in performing tests, making repairs or replacing broken parts.<\/p>\n

\u201cOur remote diagnostics tools have definitely helped us meet our short response times. From Amsterdam or London, we can dial into a machine in the Italian countryside, for example, and diagnose a problem, do updates and even reboot machines. The only thing we can\u2019t do remotely is run a print test,\u201d says Steve.<\/p>\n

\u201cThe pandemic has clearly changed our customers\u2019 view regarding the need for Screen engineers to make on-site visits. A remote repair is now seen as better and quicker.\u201d Steve\u2019s team also trains its customers\u2019 operators to do first line service, especially for very large installations, so that a Screen engineer only needs to visit once a year for maintenance.<\/p>\n

Screen\u2019s services teams are crucial to Screen\u2019s business success. Steve Low comments: \u201cCustomer satisfaction is essential for us to get new sales orders. Excellent service and maintenance are top priorities for printers looking for new equipment. They hope they won\u2019t need service engineers, but if they do, they want them to be there fast and fix their problems quickly. And they\u2019re absolutely right to demand this from us.\u201d<\/p>\n

Screen Europe is still looking for new service engineers to strengthen its teams in Italy and the Netherlands.<\/p>\n","protected":false},"excerpt":{"rendered":"

New service engineers sought for Italy and the Netherlands. Screen Europe has expanded its Service and Support Department over the past year to support its growing customer base in Europe, Africa and the Middle East, as printers have continued to invest in digital equipment, despite the COVID-19 pandemic. To support Screen\u2019s growing sales in recent…<\/p>\n","protected":false},"author":4,"featured_media":12327,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[13],"tags":[40],"post_series":[],"class_list":["post-12326","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-corporate-fr","entry","has-media"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/posts\/12326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/comments?post=12326"}],"version-history":[{"count":1,"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/posts\/12326\/revisions"}],"predecessor-version":[{"id":31286,"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/posts\/12326\/revisions\/31286"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/media\/12327"}],"wp:attachment":[{"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/media?parent=12326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/categories?post=12326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/tags?post=12326"},{"taxonomy":"post_series","embeddable":true,"href":"https:\/\/www.screeneurope.com\/wp-json\/wp\/v2\/post_series?post=12326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}